> ## Documentation Index
> Fetch the complete documentation index at: https://help.pixwel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work Requests

> How you order localized versions of an asset — what a work request contains, the stages it moves through, and who acts at each step.

A **work request** is an order to produce localized versions of an [asset](/features/projects/assets). When a territory needs a trailer subtitled in French, the key art adapted for Japan, or audio dubbed for Germany, that work is captured as a work request and tracked from order to delivery.

## What you're ordering

You build an order on the **Place Order** page. The assets you're ordering for sit in the **Assets List** on the left, the order details fill the center, and a running **Your Order** summary with a live **Cost Estimate** stays on the right.

<Frame caption="The Place Order page: queued assets on the left, order details (localization, due date, tags, usage) in the center, and a running order summary with cost estimate on the right.">
  <img src="https://mintcdn.com/pixwel/LCc2un8fWfvdWtLT/img/place-order.png?fit=max&auto=format&n=LCc2un8fWfvdWtLT&q=85&s=06a1f23be043c87ace281b20dd5d51ed" alt="The Place Order page with localization, due date, tags, and usage fields and an order summary" width="2514" height="1510" data-path="img/place-order.png" />
</Frame>

Each work request describes the localization you need:

* **Territory and language** — where the deliverable is going and what language it's in.
* **DNG** — for **dialogue**, **narration**, and **graphics**, whether each stays original (**OV**), gets **subtitled**, or gets a **dedicated** localized version (dubbed audio or localized graphics).
* **Usages** — how the deliverable will be used: online, broadcast, theatrical (DCP), print, and their format variants.
* **Due date, tags, and notes** — when it's needed, how to group the deliverables, and any instructions for the team doing the work.

## The stages of a work request

A work request moves through a defined set of stages. You always know where an order stands by its status.

<Steps>
  <Step title="Incomplete">
    The order is being drafted. All fields can still be edited; it hasn't been submitted yet.
  </Step>

  <Step title="Submitted">
    The order has been sent to Pixwel for processing.
  </Step>

  <Step title="Awaiting materials">
    The order is waiting on required source material (for example dubbed audio or graphics) before work can begin.
  </Step>

  <Step title="In progress">
    The team is actively producing the localized assets.
  </Step>

  <Step title="For review">
    A preview (an *offline*) is ready for the client to review and either approve or send back.
  </Step>

  <Step title="Approved → Complete">
    Once approved, the final files are prepared and delivered, and the order is marked complete.
  </Step>
</Steps>

An order can also be **Rejected** (sent back for changes, returning to an earlier stage) or **Cancelled** at most points. The full set of statuses you'll see is: **Incomplete, Submitted, Awaiting Materials, In Progress, For Review, Approved, Rejected, Complete, Cancelled**.

<Note>
  An **offline** is a workprint or preview version sent for approval — not the final deliverable. The final, delivered files arrive when the order reaches **Complete**.
</Note>

## Tracking an order: the timeline

Open a work request and you get the order's whole life in one view. The left panel holds the order's details — language, territory, the **DNG** choices (here dialogue *Subtitled*, narration *OV*, graphics *Dedicated / Localized*), who requested it, dates, translator, and deliverables — under **Overview**, **Discussion**, **Tags**, and **Files** tabs.

The right side is the **timeline**: every stage the order has passed through, newest at top, each entry stamped with who acted and when. As work progresses you see the delivered files at **Complete**, the approved [tags](/glossary) and deliverables at **Approved**, and the reviewable [offline](/glossary) — with a version selector (`v1`, `v2`, …) and an inline player — at **Awaiting Approval**. Watermarked previews carry the viewer's email.

<Frame caption="A work request's detail view: order details and tabs on the left, the status timeline (Complete → Approved → Awaiting Approval) with deliverables, tags, and a reviewable offline on the right.">
  <img src="https://mintcdn.com/pixwel/LCc2un8fWfvdWtLT/img/work-request-timeline.png?fit=max&auto=format&n=LCc2un8fWfvdWtLT&q=85&s=c7b9b7df2c6154607efe510785f49fa0" alt="A work request timeline showing Complete, Approved, and Awaiting Approval stages with files, tags, and a preview player" width="2464" height="1512" data-path="img/work-request-timeline.png" />
</Frame>

<Info>
  The banner up top shows who's handling the request — the assigned localization [vendor](/features/user-roles#vendor) (for example *PPC — Picture Production Company*).
</Info>

## Who does what

Within a work request, people act in different [roles](/features/user-roles):

| Role           | Does                                                                                                                                     |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Owner**      | The person (studio or territory user) who created the order. Edits it while incomplete, approves or rejects the preview, and can cancel. |
| **Manager**    | Moves the order through its stages — starts work, submits for review.                                                                    |
| **Vendor**     | The localization partner who produces the work and uploads previews and final files.                                                     |
| **Translator** | Produces the subtitle or graphics translation for the order.                                                                             |
| **Admin**      | Can perform any action and override transitions.                                                                                         |

## What it produces

As an order progresses it generates translations (the localized subtitles or graphics), then **offlines** for review, and finally the delivered **files** — all attached back to the original asset. The result is a new set of localized versions sitting alongside the source, ready to [share](/features/shares) and [download](/features/downloads).