> ## Documentation Index
> Fetch the complete documentation index at: https://help.pixwel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accounts & Passwords

> How to reset your password and how to request login credentials for a new team member.

## Reset your password

<Frame caption="On the login page, click Forgot Password? to start a reset.">
  <img src="https://mintcdn.com/pixwel/EzZene0sLkTaATKH/img/guides/recover-password-1.png?fit=max&auto=format&n=EzZene0sLkTaATKH&q=85&s=8b3dfd5b2b11de7e843f0eaa7e7f757c" alt="The Pixwel login page with the Forgot Password? link" width="389" height="244" data-path="img/guides/recover-password-1.png" />
</Frame>

<Steps>
  <Step title="Go to the login page">
    Visit [platform.pixwel.com](https://platform.pixwel.com) and click **Forgot Password?**
  </Step>

  <Step title="Enter your email">
    Type the email address your account uses.
  </Step>

  <Step title="Follow the email">
    You'll get an email from **[notifications@pixwel.com](mailto:notifications@pixwel.com)** with the subject **Password reset** and a link to set a new password.
  </Step>
</Steps>

<Tip>
  If the email doesn't arrive, check your spam folder.
</Tip>

## Request credentials for a new team member

New accounts require approval from your studio's Head Office, so credentials are requested through the Pixwel team rather than self-served.

Email **[platform@pixwel.com](mailto:platform@pixwel.com)** with:

* The person's **full name**
* Their **title** and **position details**
* Whether they're **replacing** someone who left — and if so, who
* **When** the credentials are needed

The Pixwel team passes the request to your Head Office stakeholder for approval, then sets up the account.