> ## Documentation Index
> Fetch the complete documentation index at: https://help.pixwel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> When the Pixwel team is available and how to get help.

Need a hand? Here's when the team is around and how to reach them.

## When the team is available

The platform runs continuously, but the **production team is available Monday 1:00 AM – Saturday 12:00 AM (Pacific Time)**, with weekend support for urgent matters. Times follow Pacific Time — PDT (UTC−7) in summer, PST (UTC−8) in winter.

<Frame caption="Support coverage across the week (Pacific Time).">
  <img src="https://mintcdn.com/pixwel/LCc2un8fWfvdWtLT/img/support-hours.svg?fit=max&auto=format&n=LCc2un8fWfvdWtLT&q=85&s=ab8c2f17436855da6014118f9568f871" alt="Weekly support hours: available Monday 1:00 AM to Saturday 12:00 AM Pacific, urgent only on weekends" width="760" height="300" data-path="img/support-hours.svg" />
</Frame>

<Note>
  Localization vendors have different hours — see [Localization vendors](/guides/localization-vendors#support-hours).
</Note>

## How to get help

* **Report a Bug** — use the in-app **Report a Bug** button (bottom-right of the platform) for problems with the app.
* **Email** — reach the Pixwel team at [platform@pixwel.com](mailto:platform@pixwel.com) for access requests, restricted files, and other help.
* **Your administrator** — for access to projects, studios, or permissions, your Pixwel administrator manages your [group](/features/user-roles).

<Card title="New to Pixwel?" icon="rocket" href="/guides/getting-started">
  The Getting Started guide walks through the basics.
</Card>